For a limited time only, receive $10 CASH BACK on your first purchase of $50 or more.
Order completed successfully? Share your story!
Leaving a Review builds trust in the community and lets fellow sneakerheads know about your experience.
Go to the Sellers Storefront and click on the Review tab.
How do I register?
On the top menu bar, click on REGISTER. You can register as a customer or a seller.
How do I purchase an item?
You can purchase an item as a member or a guest. Simply add an item to your cart and checkout. You can pay with your credit card if you don’t have a PayPal account. At PayPal secured checkout, select “Pay with a credit or debit card”.
How do I view my purchase history?
You can view your orders and their status on your My Account page.
How do I update my billing or shipping address?
You can update your billing and shipping address on your My Account page.
How fast is shipping?
A shipping calculator is available during checkout, as well as on the Shipping tab of each product listing. Each seller sets their own shipping policy, and it is their responsibility to ship your order in a safe and timely manner. You will receive shipping confirmation as soon as the seller uploads tracking information.
What if I have an issue?
After your purchase, you will receive an invoice with the sellers contact information. Please contact the seller first with any issues you may have, as it may be a misunderstanding or easily resolved. If the issue persists, you are eligible for PayPal Buyer Protection + Money Back Guarantee. Follow the guide below:
I’ve received my order, but the size is wrong/they’re damaged:
After each transaction, you have up to 180 days to open a dispute on PayPal.
I haven’t received my order:
After each transaction, you have up to 180 days to open a dispute on PayPal.
I want to cancel my order:
First, contact the seller by email, who will cancel the transaction on PayPal. You should then send us an email (support@hypetrader.com) with the proof of cancellation.
The seller isn’t refunding me:
In this case, you are able to escalate your case to claim on PayPal within 20 days of when the dispute was first opened.
Zero tolerance fraud policy:
In order to keep the marketplace safe for all HypeTrader users, we take fraud extremely seriously. The HypeTrader Protection team is constantly policing the marketplace. Our zero tolerance policy means that anyone posting counterfeit goods or engaging in any other duplicitous behavior will be indefinitely suspended from the HypeTrader marketplace.
HypeTrader is an official partner of PayPal
Buy with 100% confidence! Your information is protected from checkout to delivery with the latest anti-fraud technology, up-to-date SSL certificates with the highest levels of privacy and encryption, and you are completely insured through PayPal Buyer Protection. This means whenever something goes wrong with your purchase, there’s no need to worry, because the amount of your purchase will be fully reimbursed to you.
In which case am I protected?
- When your order never arrives at your address;
- When the order you receive is different than described;
- When you receive a non-authentic item.
https://www.paypal.com/webapps/mpp/paypal-safety-and-security